Privacy Policy

Citybase Apartments takes the privacy of its customers' data very seriously and is committed to protecting your personal information. Please read the following privacy statement to understand how we will treat your personal data when you use our website.

When do you collect data?

We only use your personal data to respond to your enquiry or to complete your apartment booking.

We can collect data from you from three sources:

  1. When you make an apartment booking using our website.
  2. When you become a subscriber to our mailing list.
  3. When you speak to a member of our customer service team.

What information do you collect about me?

When you book an apartment via our website, we need to collect information about you in order to process the booking and provide you with the service you expect. This information may include, but is not limited to, details such as your name, your address and your credit card details. All such information is held on secure servers.

Citybase Apartments may also collect information provided by you when giving us feedback. This information is used to continually improve our services and product offering. Analytical site tracking software is also used to better understand the trends and patterns of our customers. This non-personal information helps us to develop the website design and layout so to meet the growing needs of our visitors.

What do you do with my personal information?

To complete your booking, we must pass on your details to the reservations department of the particular apartments you have selected.

Do you retain my credit card information?

We automatically remove your credit card details from our system as soon as they are no longer required.

Do you sell my information to third parties?

We guarantee that we will not sell, rent, trade or otherwise provide your personal information to third parties for mailing or marketing purposes except for the purpose of soliciting your feedback on our service to you via our trusted reviews partner; (see Reviews section on this page for more details).

How does the website remember my details?

Our website will remember your details if you book via the secure booking form and you tick the 'remember my details' tickbox. The advantage of this is that it will save you time the next time you use our booking form, because next time you enter the page you will find that most of the form is pre-filled with your details, such as your name, address and email address (but not your credit/debit card details, that data is never stored in a cookie).


When browsing our website a cookie is stored in the temporary memory of your computer. All cookies used are of benefit to our customers browsing and website experience. Under no circumstances will we permanently save cookies.

Google Cookies

We use several Google Cookies to allow us to analyse our website to provide the best service to our customers. These cookies include the tracking of visitor numbers, page views, and traffic sources. We also use Website Optimiser Cookies which allow us to test certain page variations of the website to see what performs the best. No personal information is stored using the Google Cookies.

All Google Cookies

Website Feedback Window

From time to time we like to hear what our customers think of our website and offer the option to give feedback. If this cookie is set and the feedback form has already been displayed, it won't show up again so it doesn't disrupt the customers browsing experience.


Apartment search

These cookies remember the different search information the visitor entered when searching for an apartment. The site remembers what they searched for and pre-fills the search form on all the pages throughout the website. This includes the following data; check in time (used for cached pages), check out time (for cached pages), destination (cached pages, only set after a search), number of people in last search.



When choosing a currency to convert rates to on the website, this cookie remembers a user's currency selection to update the rates where applicable.


Twitter Users

This cookie remembers a user's Twitter ID for the Tweet button throughout the website.


For more information on cookies and instructions on disabling them please visit

How do I change my details?

If you need to change your personal details after you have made a booking with us please contact us as soon as possible. Credit card details should never be sent using e-mail as this is not a secure method of transferring sensitive information.

Email Newsletter

Some of your details may be used by us to present you with an informative monthly email newsletter. Also, some further details about you may be gathered as a result of the way you interact with the newsletter.

Our email newsletter contains useful information on what's happening in the areas in which apartments are located, exclusive travel and related tips, special offers for accommodation, recommendations, and much more. Here are the relevant points of our privacy policy that apply to our email newsletters:

  • When making a booking with Citybase Apartments, if you select the tick box on the booking request form that relates to receiving communications from us, you have consented to receive from us by email our newsletter.
  • You may opt out of receiving the monthly newsletter at any time.
  • You may update and amend your email address at any time.
  • We will track most hyperlinks you may click from our newsletter. This is to enable us to better understand your interests and requirements, so that we can make subsequent newsletter communications more personalised and tailored to you.
  • We will track certain other pages you visit after clicking on a newsletter hyperlink by the use of a tracker image. This information is used to enable us to better understand your personal interests and requirements, and also to help us understand the preferences of our customers in general.
  • We will not disclose any information gathered from hyperlink click tracking, or by any other means, to any third parties.


In order to ensure you receive the best possible service from Citybase we rely on your feedback and reviews.

For this purpose some of your details may be used by our reviews partner,

The information passed on to for this purpose is your first name, your email address and your Citybase booking number. Once you have made a booking with Citybase you will be contacted by email and asked to review your experience with us.

Citybase have authorised Trustpilot to process the data provided only for the purpose of sending out the specified review invitation emails and nothing else.

Trustpilot will delete the data within a maximum of 30 days after the invitation email has been sent.

Trustpilot will not, and does not have the authority to, use the data for any other purpose and will never pass it on to any third parties.


By disclosing your personal information to us using this website or by telephone, you consent to the collection, storage and processing of your personal information by Citybase Apartments in the manner set out in this Privacy Policy.


If you have any questions regarding the information we hold about you, contact us.