Who are we?

Citybase Apartments is a specialist booking agent offering carefully selected, high quality serviced and self-catering apartments at great rates.

An apartment offers great savings over comparable hotel rooms and is the perfect choice if you're travelling with family, children, friends or colleagues.

We are part of the world's leading serviced apartment provider. Our sister brands include corporate serviced apartment experts SilverDoor (www.silverdoor.co.uk) and London accommodation specialists Central London Apartments (www.central-london-apartments.com).

Our reservation and sourcing service is open to anybody and is completely FREE to use.

What is a serviced apartment?

A serviced apartment is a self-contained apartment usually comprising a living area, bedroom, bathroom and kitchen/kitchenette. The apartments are 'serviced' because they are managed, maintained and cleaned for you, in a similar way to a hotel room.

Apartments can be booked quickly and easily, just as you'd book a hotel.

Why should I book an apartment instead of a hotel?

There are so many benefits to staying in a serviced apartment over a hotel - more space, better value, freedom to prepare meals and a more homely and comfortable environment. Our 'why book a serviced apartment' page gives more details on the benefits. Alternatively, you can also talk to one of our apartment specialists on +44 (0)1524 544 244 who are always happy to talk about apartments.

What can I expect in my apartment?

One of the great things about our apartments is the massive range of choice on offer.

Apartments vary in size, facilities and quality; from great value family studios, through to deluxe penthouses.

But generally, all apartments have a kitchen; in the case of the smaller properties and studios this is referred to as a kitchenette as it is not fully equipped, but will have facilities to prepare meals.

All our apartments have living areas, either with separate bedrooms or self-contained in a studio.

Maid service varies in frequency from daily to weekly, and includes a bed linen and towel change along with other housekeeping duties.

Many apartments have a reception or concierge for your convenience and security, but some are unmanned and will offer a meet and greet or key collection service, so it feels more like living in an apartment building rather than a hotel.

There is something to suit everyone - and every budget. Why not browse our website or give us a call, tell us what you're after and we will find some great options for you.

Why should I choose a Citybase apartment?

One of the great things about choosing a Citybase apartment is the huge range we can offer - from great value budget options to luxury pads for special occasions, and everything in between.

To be welcomed onto the Citybase, Central London Apartments and SilverDoor inventory, each individual property and owner has to undergo a review process from our partner acquisition team.

As an absolute bare minimum the apartment must have its own, i.e. not shared, bathroom and kitchen or kitchenette facilities. It must also be 'serviced', which means regular cleaning and linen changes.

We do not receive a fee from property partners to join our inventory, and if we feel a provider isn't reliable or doesn't offer a standard of service we would happily put our name against, then we will not work with them.

We also think it's really important to be able to personally recommend our apartments.

We live and breathe apartments and can source and offer apartments from the largest portfolio in the world. Wherever possible, we visit, view, assess and grade every single apartment.

Our people stay in them. A lot.

So, when you ask us a question, we aren't just looking at a screen; chances are someone in our team has visited or stayed there.

With us, you always know what you're booking and, unlike other online booking agents, we are at the end of the phone if you need any assistance with anything regarding your booking.

What does your apartment rating mean?

Citybase awards each apartment a rating score in between 2 and 5 stars to reflect the amenities, facilities and services available at that particular property.

We have outlined below the basis of these ratings to show what you might typically expect at each level.

Each apartment's webpage includes a full list of the specific facilities and services they offer, but if you have any queries about what's in your apartment, call us on +44 (0)1524 544 244.

Two stars is our most basic rating. Two star apartments are usually compact, with unfussy fixtures and fittings, smaller kitchens or a kitchenette.

They will usually offer a meet & greet or key collection service rather than a reception desk. Maid service and linen changes might also be biweekly or weekly.

Two star apartments are great for travellers on a budget and still offer the comfort, convenience and flexibility of an apartment.

Three star apartments offer a good basic standard of accommodation. Sometimes, they will include a kitchenette rather than a full kitchen and there may be no reception. Maid service will generally be provided weekly - perfect if you are seeking privacy, peace and quiet.

These properties are often in very convenient locations, offer great value for money and are perfect for travellers on a budget or in groups.

A four star apartment will offer a broader range of services, with reception or concierge services during advertised hours, maid service usually provided twice weekly and linen change weekly.

The apartments will have a wider range of amenities such as full kitchens, access to laundry facilities (either within the apartment or in a central laundry room) and more entertainment options than a three star apartment.

These apartments balance luxury and economy to provide a standard which is ideal for both business and leisure guests.

The best apartments available, with the greatest range of facilities and services.

They usually boast a 24 hour reception/concierge, maid service at least 5 times per week, linen change twice or more per week, and dry cleaning/laundry services.

Apartments will usually include full kitchens with dishwashers, laundry facilities (or a complimentary laundry service), queen or king sized beds, en-suite bathrooms with complimentary bathroom products, internet access and a larger range of entertainment options, for instance, you may have televisions in the bedrooms as well as the living area and the building itself might have communal facilities, such as a gym, a spa or a garden.

Stay with confidence: The Association of Serviced Apartment Providers (ASAP) Quality Assessment

The ASAP Quality Accreditation programme, which was first launched in 2014, is the leading global quality assessment, reporting, recognition and accreditation system for the serviced apartment, corporate housing and executive suites sectors of the hospitality industry.

The ASAP seal of approval confirms that the serviced apartment operator in question has been 'quality accredited' by the ASAP and, as such, meets all the core compliance of legal, health & safety requirements and good standard necessary for an accreditation.

How far in advance do I have to book my apartment?

Obviously, the more notice we have, the more options we will be able to offer, but there is no set timescale, and we will always do everything in our power to find your perfect apartment. We work with over 900 property partners and have over 170,000 apartments in our inventory.

How can you offer such great discounts?

We sell a high volume of apartments through our website, and this means we have strong buying power with the apartments we work with. We negotiate the best rates we possibly can and we pass those savings on to you.

How do I pay for the booking?

Most of our apartments can be booked in exactly the same way as a hotel room. All you need is a valid credit or debit card to guarantee, pay or part pay for your reservation. A security deposit may be required to cover any incidental costs and damages caused during your stay. If you would like further information, please email us or call us on +44 (0)1524 544 244, we will be happy to clarify any questions you might have.

You can find more details on if, when and what you will be charged by clicking the question mark next to the rate type once you have entered some dates . You will also receive a copy of our Terms & Conditions with the confirmation of your booking.

Can you take group bookings?

Yes. Serviced apartments are a great choice for those travelling in a group. You can submit an enquiry form, email us, or call us on +44 (0)1524 544 244 to chat about what you're looking for.

Is it possible to view an apartment before booking?

Yes. If you intend to stay in one of our properties for a longer period you can indeed, subject to availability, schedule an apartment viewing. Please contact our client reservation team to arrange a viewing - you may submit an enquiry form or call us on +44 (0)1524 544 244.

Do you offer long stay rates or discounts for multiple bookings?

We will always try to negotiate discounts on your behalf for longer stays, group bookings, and instances where you are likely to use our apartments on a regular basis. Give us a call and we can talk you through the options.

What is VAT?

VAT stands for Value Added Tax, which is currently 20% and applicable to all stays of up to 28 days.

Citybase Apartments rates all include VAT, unless otherwise stated. This means that the rate you see on the website is the total price for the apartment - no other taxes will be added to your bill.

If you have a budget in mind, let us know, and we will do our best to meet it.

What other services can I expect?

These will vary from apartment to apartment, and further details can be found on the apartment's page on our website.

We like to say yes to our guests; at Citybase Apartments we pride ourselves on the personal and tailored advice and services we offer and regularly arrange or recommend providers for airport transfers, room service, dry cleaning, concierge, grocery shopping, pet services.

What happens when I arrive at the apartment?

Depending on when and how you plan to check in, different apartments have different check-in procedures.

Manned reception: Most apartments have a manned reception desk, like a hotel, where you can pick up your key. Many of these are 24 hour, perfect if you are arriving late in the evening or very early.

Meet-and-greet service: In some cases, the apartment will arrange to provide entry, show you in and answer any questions on arrival. You will need to tell the property when you are checking in so they can meet and greet you.

Private access: Some apartments have a system where you'll be given an entry code to get into the building or a safe in which you'll find the keys to your apartment. This is a perfect solution for guests seeking complete privacy.

Contact us to discuss the options available.

When will my credit card be charged?

This depends upon the particular apartment and the rate that you have chosen to book. You can find this information within the page of each apartment by clicking on the question mark next to the rate type once you have entered your dates. But if you have any questions, please get in touch and we can help you navigate the whole process.

Can I change or cancel my booking?

You can contact us by email or telephone with any amendments you require, for example, if you want to add nights to your booking, change the apartment type or cancel, just contact us.

How do I amend / cancel my reservation?

Like many hotels, all the apartments featured on the website have a cancellation policy.

This can be seen on the apartment's detail page by clicking the question mark next to the rate type once you have enquired about particular dates, and also on the booking confirmation email that we send to you. Depending on when you cancel, there may be charges to pay, so do let us know as soon as you think your plans are changing.

To cancel a reservation, please contact us as soon as possible by calling +44 (0)1524 544 244 or emailing us with your booking reference if you have it.

If you need to cancel a booking urgently, and it is outside our office hours (Mon-Fri 8am-6pm), then you may be able to inform the apartment directly using the contact details you'll find on the confirmation email.


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